Cadena Modern Chandelier

Thank you for choosing Lamp Modern. We offer complimentary standard shipping on all orders within the contiguous United States, with no minimum purchase required.

Order Confirmation

Once your payment and order details have been verified, you will receive an order confirmation email and we will begin preparing your items.

Estimated Delivery Time = Processing Time + Transit Time

All delivery times are estimates. Actual timing may vary depending on the fixture, order requirements, destination, carrier availability, and customs clearance.

Order Processing

Our standard processing time is 3–7 business days after payment and order confirmation.

Processing includes preparing, inspecting, and securely packaging your lighting before handing it over to the carrier. Customized fixtures, complex designs, and larger orders may require additional preparation time. Please contact us before ordering to confirm the estimated timeline for your selected fixture.

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.

A shipping confirmation email with tracking details will be sent once your order has been dispatched.

Estimated Transit Times

Fixture / Shipping Method Estimated Transit TimeFixtures measuring 30 inches or less 6–12 business daysLarge fixtures over 30 inches, typically shipped by ocean freight 4–6 weeksExpress or air shipping, where available 5–10 days

Transit times begin after dispatch and do not include order processing.

The shipping method depends on the fixture’s dimensions, weight, packaging, and design. Oversized or delicate fixtures may require ocean freight regardless of their listed dimensions.

To provide complimentary standard shipping on luxury and oversized lighting, qualifying fixtures are securely packaged and shipped by ocean freight directly from our manufacturing partners in China.

Express or air shipping may be available upon request. Availability and any additional charges will be confirmed before you proceed.

Working toward an installation deadline? Please contact us before placing your order. Share your selected fixture, delivery location, and required date so we can review production timing and shipping options.

Shipping Charges

Standard shipping: Free within the contiguous United States.

Orders delivered to Alaska, Hawaii, Puerto Rico, or other remote U.S. destinations are not eligible for complimentary shipping and may require additional freight charges or longer transit times.

Additional charges depend on the shipment’s size, weight, destination, and carrier rates. Any additional freight charges will be communicated for your approval before shipment.

Duties & Taxes

All applicable duties and taxes are included in the product price. No additional duties or taxes are due upon delivery.

Any separately approved shipping or delivery surcharges will be disclosed before shipment.

Tracking Your Order

Once your order has shipped, we will email your tracking number and available tracking instructions.

Tracking numbers generally become active within 24 hours, although the first update may take 48–72 hours. Updates may take longer during holidays or peak shipping periods.

Ocean freight shipments may have limited tracking updates while in transit. Additional tracking information may become available after customs clearance or transfer to the local delivery carrier.

If your tracking information is unavailable or appears incorrect, please email info@lampmodern.com. We aim to respond within 2 business days and will work with the carrier to investigate.

Order Cancellations

You may cancel your order for a full refund within 24 hours of purchase, provided production has not started.

If production has already begun, cancellation may no longer be possible. Where cancellation can be accommodated, costs already incurred may be deducted from the refund. We will explain any applicable deductions before processing your cancellation.

For cancellation requests made after 24 hours but before dispatch, please contact us to confirm the available options.

Once an order has shipped, it cannot be canceled. Please refer to our Return Policy for eligibility and instructions after delivery.

Shipping Delays & Delivery Issues

If your order has not arrived by its estimated delivery date, or you notice a shipping issue, please contact us promptly with your order number and tracking details.

Please report missing or delayed shipments within 30 days after the latest estimated delivery date so we can assist with a carrier investigation.

If your package arrives damaged, retain the packaging and send us clear photographs of the package and affected items as soon as possible.

Contact Us

For shipping questions, delivery estimates, or assistance with an existing order:

Email: info@lampmodern.com
Phone: +1 (573) 230-8379
Customer Service: Monday–Friday, 9:00 a.m.–7:00 p.m. Pacific Time

At Lamp Modern, we want you to feel confident in your lighting purchase. Please review the following information about returns, cancellations, replacements, and refunds.

30-Day Return Policy

You may request a return within 30 days of receiving your order. This period begins on the delivery date recorded by the carrier’s tracking system.

For a change-of-mind return, your item must be:

• New, unused, and uninstalled.
• In its original condition and original packaging.
• Complete with all parts, accessories, and protective materials.
• Accompanied by your order number or proof of purchase.

Crystal components and other fragile parts must be individually wrapped and securely protected.

To request a return, email info@lampmodern.com before sending anything back. Once approved, we will provide the correct return address and shipping instructions.

Items returned without prior authorization cannot be accepted. Please do not use the address on the original shipping label or our business address unless we specifically instruct you to do so.

Order Cancellations

You may cancel your order for a full refund within 24 hours of purchase, provided production has not started.

If production has already begun, cancellation may no longer be possible. Where cancellation can be accommodated, costs already incurred may be deducted from your refund. We will explain any applicable deductions before processing your cancellation.

For requests made after 24 hours but before dispatch, please contact us to confirm the available options.

Once an order has shipped, it cannot be canceled. After delivery, eligible items may be returned under this policy.

To request a cancellation, email info@lampmodern.com with your order number.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If anything is damaged, defective, missing, or incorrect, contact us promptly so we can review the issue and arrange an appropriate solution.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs or a video of the affected item.
• Photographs of the packaging and shipping label, where relevant.

Keep the original packaging and affected parts until we confirm the next steps. Do not install a fixture that appears damaged or unsafe.

The unused and uninstalled requirements for change-of-mind returns do not automatically exclude a manufacturing defect discovered during installation.

Replacement Parts

A full return may not be necessary if an individual component arrives damaged or is defective.

For confirmed shipping damage or manufacturing defects, we can arrange replacement parts at no charge where an appropriate replacement is available. If replacement parts will not resolve the issue, we will discuss another suitable remedy.

Please email info@lampmodern.com with your order number and supporting photographs or video.

Change-of-Mind Returns

You may return an eligible standard item if it does not suit your space, provided:

1. It was not custom-made or personalized to your specifications.
2. You request the return within 30 days of delivery.
3. It is new, unused, and uninstalled.
4. All original packaging, parts, and accessories are included.
5. Fragile components are securely wrapped and protected.

Return shipping is the customer’s responsibility for change-of-mind returns.

Large lighting fixtures may require insured freight shipping and protective crating, which can be expensive. Contact us before arranging a return so we can confirm the destination, packaging requirements, and applicable costs.

Non-Returnable Items

We do not accept change-of-mind returns for:

• Custom-made or personalized products.
• Installed or used products.
• Products damaged by the customer after delivery.
• Incomplete items or items missing their original packaging.
• Return requests submitted after the 30-day return period.

Products lost while in the customer’s possession are not eligible for a refund.

These exclusions do not prevent you from reporting shipping damage, a manufacturing defect, or an error with your order.

How to Return an Item

1. Contact us

Email info@lampmodern.com with your order number, reason for the return, and photographs showing the item’s condition.

2. Receive return instructions

We aim to respond within 3 business days. If your return is approved, we will provide the return address, packaging instructions, and applicable shipping arrangements.

3. Pack and ship your return

Use the original packaging and protect all components against movement and damage. Include the return information provided by our team.

For customer-arranged returns, we recommend a tracked and insured shipping service with signature confirmation. Retain your shipping receipt and tracking number until your return is complete.

4. Inspection and resolution

We aim to inspect returned items within 3 business days of receipt. We will then notify you whether your refund has been approved or explain any issue affecting eligibility.

Return Shipping Costs

If the return is due to our error

For confirmed damage, defects, incorrect items, or delivery errors attributable to Lamp Modern, we cover the approved return shipping costs. Please contact us first so we can arrange the return.

If the return is for another reason

For change-of-mind returns, incorrect product or size selections, or delivery issues caused by an incorrect or incomplete address supplied by the customer:

• Return shipping is the customer’s responsibility.
• The actual original outbound shipping cost paid by Lamp Modern may be deducted from the refund, even if shipping was complimentary at checkout.
• Any applicable shipping deductions will be disclosed before you proceed with the return.

Please request a cost estimate and return instructions before shipping oversized or fragile fixtures.

Exchanges

To request a different item, contact us about returning your current purchase.

Once your return is approved, you may place a separate order for the replacement item. The new order is charged separately, and the original purchase is refunded after the returned item passes inspection.

For damaged or defective items, contact us first so we can assess whether a replacement part or fixture is the better solution.

Refunds

After receiving and inspecting your return, we will notify you of its approval or rejection, normally within 3 business days.

Approved refunds are issued to the original payment method. Please allow 3–10 business days for processing and for the credit to appear, depending on your payment provider. Some banks may require additional time.

Any agreed shipping deductions will be explained in your refund confirmation.

If more than 10 business days have passed since your refund was approved and you have not received it, contact info@lampmodern.com so we can help investigate.

Contact Us

For returns, cancellations, replacement parts, or refund assistance:

Email: info@lampmodern.com
Phone: +1 (573) 230-8379
Customer Service: Monday–Friday, 9:00 a.m.–7:00 p.m. Pacific Time