Shipping Policy
Last Updated: July 29, 2026
This Shipping Policy explains how Lampmodern LLC, operating under the brand name Lamp Modern (“Lamp Modern,” “we,” “us,” or “our”), processes and delivers orders placed through lampmodern.com.
Shipping Destination
We currently ship to valid delivery addresses within the United States.
Customers must provide a complete and accurate delivery address at checkout. Certain oversized lighting fixtures or freight shipments may require a physical street address and may not be deliverable to a P.O. box.
We do not currently offer international shipping through our online checkout.
Free Standard Shipping
We provide free standard shipping on orders delivered within the United States.
Free standard shipping applies to the initial delivery of the order. It does not cover:
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Air or expedited shipping charges;
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Customer-requested address changes after shipment;
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Redelivery charges resulting from an incorrect or incomplete address;
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Storage, missed-appointment, refused-delivery, or redirect fees charged by a carrier;
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Return shipping for nondefective products or buyer’s-remorse returns.
If a carrier requires additional delivery arrangements, we will contact the customer before proceeding whenever possible.
Order Processing
Most orders are processed within 1–3 business days after payment has been successfully authorized and the order has been confirmed.
Processing includes:
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Payment and order verification;
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Product preparation;
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Quality inspection;
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Protective packaging;
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Transfer of the shipment to the carrier.
Processing time does not include weekends, applicable holidays, carrier transit time, or delivery-appointment scheduling.
Made-to-order, customized, backordered, oversized, or specially configured fixtures may require additional preparation time. If a product requires a longer lead time, the applicable estimate will be stated on the product page or communicated after the order is placed.
Estimated Delivery Times
After processing is complete and the carrier has accepted the shipment, estimated transit times are:
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Standard Shipping: 6–12 business days
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Air Shipping: 5–8 business days
The initial 1–3-business-day processing period is not included in these transit estimates.
Air Shipping may not be available for every product or destination. If available, the applicable Air Shipping charge will be displayed at checkout or provided for approval before shipment.
Selecting Air Shipping does not reduce a product’s disclosed production or processing time unless Lamp Modern confirms otherwise in writing.
Delivery Estimates
All processing and delivery dates are estimates unless we expressly provide a written delivery guarantee.
Delivery may be delayed by circumstances outside our reasonable control, including:
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Severe weather;
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Carrier disruptions;
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Peak-season volume;
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Natural disasters;
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Labor interruptions;
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Remote-area delivery requirements;
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Incorrect or incomplete addresses;
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Freight-delivery appointments;
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Building-access restrictions;
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Other events beyond our reasonable control.
If we become aware of a material delay, we will make reasonable efforts to notify the customer and provide an updated estimate.
Tracking Information
When tracking is available, it will be sent to the email address provided at checkout.
Tracking activity may not appear immediately after a label is created. Customers should allow the carrier reasonable time to scan and update the shipment.
Address Accuracy and Address Changes
Please review the shipping address carefully before placing an order.
Address-change requests should be sent promptly to info@lampmodern.com. We cannot guarantee an address change after an order has entered processing or has been transferred to the carrier.
The customer may be responsible for additional carrier costs caused by:
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An incorrect or incomplete delivery address;
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A failed delivery appointment;
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A refused delivery;
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An unauthorized address redirect;
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Failure to provide reasonable delivery access.
Oversized and Freight Deliveries
Large chandeliers and oversized fixtures may be delivered by a freight or specialized carrier.
The carrier may contact the customer to arrange a delivery appointment. The customer is responsible for providing a correct telephone number and responding to the carrier’s scheduling requests.
Unless expressly stated otherwise, standard delivery does not include:
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White-glove service;
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Inside placement;
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Unpacking;
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Assembly;
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Installation;
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Removal of packaging materials;
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Electrical work.
Customers should inspect freight shipments and cartons before signing the delivery receipt whenever reasonably possible.
Split Shipments
Items in the same order may ship separately because of product size, availability, packaging requirements, or warehouse location.
A customer will not be charged additional standard shipping solely because we divide an order into multiple shipments.
Delivered Packages
A carrier’s “Delivered” status is evidence that the shipment was delivered to the address or location recorded by the carrier.
If tracking shows delivery but the package cannot be located, the customer should:
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Check the delivery area and surrounding property;
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Ask household members, building staff, or neighbors;
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Contact the carrier;
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Email info@lampmodern.com promptly.
We will provide reasonable assistance with available carrier information, but the outcome of a carrier investigation may depend on the carrier’s records and procedures.
Damaged, Defective, or Incorrect Items
Inspect all products and packaging promptly after delivery and before installation.
If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us within 7 calendar days of delivery at info@lampmodern.com.
Include:
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Order number;
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Product name or SKU;
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Description of the issue;
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Photographs of the outer carton;
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Photographs of the shipping label;
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Photographs of the full product;
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Close-up photographs of the damage or incorrect component.
Keep all original packaging, protective materials, hardware, and damaged components until the claim has been resolved.
Do not install a product that is visibly damaged or incorrect. Installation may interfere with our ability to verify transit damage or provide an appropriate remedy.
Refused and Undeliverable Shipments
Please do not refuse a shipment unless Lamp Modern has instructed you to do so in writing.
If a nondefective shipment is refused, unclaimed, or returned because of an incorrect address or failed delivery appointment, actual return transportation and carrier charges may be deducted from the refund where permitted by law.
Order Cancellation
Cancellation requests may be submitted within 24 hours after the order is placed by emailing info@lampmodern.com.
After the first 24 hours, we may still approve cancellation if the order has not entered processing, production, packaging, or shipment.
A cancellation is not confirmed until Lamp Modern approves it in writing. Orders that have already entered processing or production cannot always be canceled.
Contact Information
Lampmodern LLC
1576 Sherman St, Unit 300
Denver, CO 80203
United States
Email: info@lampmodern.com
Website: https://lampmodern.com
Customer Service Hours:
Monday–Friday, 9:00 a.m.–7:00 p.m. Pacific Time
Excluding applicable holidays