Return Policy

Return & Refund Policy

Last Updated: July 29, 2026

We want customers to have a clear and reliable process for requesting a return. This Return & Refund Policy applies to eligible products purchased directly from lampmodern.com.

30-Day Return Window

Eligible products may be returned by submitting a return request within 30 calendar days after delivery.

The delivery date is determined using the carrier’s delivery record.

Once a return has been approved, the customer must ship the authorized return within 7 calendar days after receiving the return authorization and instructions.

Returns shipped after this period may be refused unless Lamp Modern has approved an extension in writing.

Return Eligibility

To qualify for a standard return, the product must be:

  • Unused;

  • Uninstalled;

  • Unwired;

  • Unmodified;

  • Unassembled beyond what is reasonably necessary for inspection;

  • Free from customer-caused damage;

  • Complete with all components, hardware, instructions and accessories;

  • Returned in its original packaging and protective materials;

  • In resalable condition;

  • Accompanied by valid proof of purchase.

Do not install, wire, cut, modify or dispose of the packaging for a product you intend to return.

Installation or modification may make a nondefective product ineligible for return, except where applicable law provides otherwise.

Nonreturnable Products

Subject to applicable law, the following products are not eligible for a standard return:

  • Custom-made, personalized or specially modified products;

  • Made-to-order products identified as nonreturnable before purchase;

  • Final-sale or clearance products clearly identified before purchase;

  • Products that have been installed, wired, cut, altered or modified;

  • Products damaged after delivery by the customer, installer or another third party;

  • Products missing parts, hardware or original protective packaging;

  • Gift cards;

  • Products purchased from another retailer or unauthorized seller.

These exclusions do not limit available remedies when a product arrives damaged, defective, incomplete or materially different from what was ordered.

How to Request a Return

Before returning any product, email info@lampmodern.com and provide:

  • Order number;

  • Customer name;

  • Product name or SKU;

  • Quantity being returned;

  • Reason for the return;

  • Photographs of the product;

  • Photographs of the original packaging.

Wait for written return authorization and return instructions before shipping the product.

Do not return products to our Denver business correspondence address.

The authorized return address will be provided after the return request has been reviewed and approved. The return location may vary depending on the product, supplier, warehouse and customer location.

Unauthorized returns may be refused or returned to the sender.

Return Shipping

For a nondefective product, change-of-mind return or buyer’s-remorse return, the customer is responsible for return shipping costs.

Customers should use a trackable and insured shipping service appropriate for the product’s size, value and fragility.

Lamp Modern is not responsible for loss or damage that occurs during customer-arranged return transportation.

When a return is caused by a verified Lamp Modern error, transit damage, manufacturing defect, missing component or incorrect product, we will provide appropriate return or replacement instructions and cover authorized return transportation when required.

Original Shipping and Expedited Charges

Original shipping charges are nonrefundable.

Although standard delivery may have been provided free of charge, any separately paid Air Shipping, expedited shipping, white-glove service, delivery upgrade or other optional service fee is nonrefundable once the service has been performed.

This does not affect remedies for an order canceled before shipment or for a verified Lamp Modern error where applicable law requires otherwise.

No Restocking Fee

Lamp Modern does not charge a restocking fee for an approved eligible return.

However, lawful deductions may apply if:

  • The product is returned incomplete;

  • Original packaging or protective materials are missing;

  • The product has been damaged after delivery;

  • Unauthorized services or carrier charges were incurred;

  • The return does not meet the conditions stated in this policy.

We will notify the customer before making a material deduction from an otherwise approved refund.

Inspection and Refunds

Returned products are inspected after they arrive at the authorized return location.

Inspection is generally completed within 3–5 business days after receipt.

If the return is approved, the refund will be issued to the original payment method. We generally initiate an approved refund within 5 business days after inspection.

Banks, card issuers and payment providers may require additional time—commonly 5–10 business days—to post the credit to the customer’s account.

Lamp Modern does not control a financial institution’s processing time.

Damaged, Defective, Incomplete or Incorrect Items

Inspect the product and packaging promptly after delivery and before installation.

Claims involving transit damage, missing components, defects or incorrect products must be reported within 7 calendar days after delivery.

Email info@lampmodern.com with:

  • Order number;

  • Product name or SKU;

  • Description of the problem;

  • Photograph of the shipping label;

  • Photographs of the outer carton;

  • Photographs of the full product;

  • Close-up photographs or video showing the issue.

Keep the original carton, internal packaging, hardware and affected components until the claim has been resolved.

Do not install a visibly damaged or incorrect product.

Depending on the circumstances, we may:

  • Provide replacement parts;

  • Repair the product;

  • Replace the product;

  • Arrange an authorized return;

  • Issue a partial or full refund.

Natural Material Variations

Alabaster, marble, stone, artisan glass, wood and hand-finished metal may contain natural or handcrafted variations in:

  • Veining;

  • Color;

  • Pattern;

  • Texture;

  • Transparency;

  • Surface markings;

  • Finish tone.

Reasonable natural variations are not considered manufacturing defects when they are consistent with the material and product description.

Exchanges

We do not guarantee direct exchanges.

When appropriate, we may authorize a return and ask the customer to place a new order. For damage, defects or missing components, we may instead provide parts or a replacement product.

Order Cancellation

Cancellation requests may be submitted within 24 hours after placing the order by emailing info@lampmodern.com.

After 24 hours, we may still approve a cancellation if the order has not entered processing, production, packaging or shipment.

A cancellation is not confirmed until Lamp Modern approves it in writing.

Customized, made-to-order or specially configured products cannot be canceled after production or customization has begun.

If an order has already shipped, it must be handled under the applicable return provisions of this policy.

Installation and Third-Party Costs

Unless required by applicable law or approved by Lamp Modern in writing, we do not reimburse:

  • Electrician fees;

  • Installation or removal costs;

  • Scaffolding or lift rental;

  • Contractor charges;

  • Structural modifications;

  • Loss of use;

  • Other third-party expenses.

Customers should inspect and test products before permanent installation whenever reasonably possible.

Consumer Rights

Nothing in this policy limits any right or remedy that cannot legally be waived.

Contact Information

Lampmodern LLC
1576 Sherman St, Unit 300
Denver, CO 80203
United States

Email: info@lampmodern.com
Website: https://lampmodern.com

Customer Service Hours:
Monday–Friday, 9:00 a.m.–7:00 p.m. Pacific Time
Excluding applicable holidays