Warranty Policy

Last Updated: July 29, 2026

Lamp Modern provides a limited one-year warranty on eligible lighting products purchased directly from lampmodern.com.

One-Year Limited Warranty

Subject to the terms and exclusions below, Lampmodern LLC warrants to the original purchaser that an eligible product will be free from verified defects in materials and workmanship under normal indoor residential use for one year from the date of delivery.

This warranty applies only to products purchased directly from Lamp Modern.

What the Warranty Covers

The limited warranty may cover verified manufacturing defects affecting:

  • Structural fixture components;

  • Covered electrical components;

  • Internal wiring supplied as part of the fixture;

  • Lamp holders or integrated LED components supplied with the product;

  • Manufacturing assembly;

  • Other components expressly identified as covered.

Coverage depends on inspection, available documentation, product age, circumstances of use and applicable law.

Available Warranty Remedies

For an approved warranty claim, Lamp Modern may, at its discretion and as permitted by law:

  • Provide troubleshooting assistance;

  • Supply a replacement component;

  • Repair the affected product;

  • Replace the product with the same model;

  • Replace the product with a reasonably comparable model;

  • Issue an appropriate partial or full refund or store credit.

The available remedy will depend on the nature of the defect, product age, product availability, safety considerations and applicable law.

What the Warranty Does Not Cover

Unless applicable law requires otherwise, the warranty does not cover:

  • Normal wear and aging;

  • Patina, gradual finish changes or normal color variation;

  • Natural variations in alabaster, marble, stone, wood, artisan glass or hand-finished metal;

  • Light bulbs and other consumable components unless expressly stated;

  • Damage caused by incorrect voltage;

  • Damage caused by incompatible bulbs, transformers, dimmers or controls;

  • Power surges, electrical faults or improper wiring;

  • Improper installation or inadequate ceiling support;

  • Installation that does not follow supplied instructions or applicable codes;

  • Modification, cutting, rewiring or unauthorized repair;

  • Outdoor, wet or damp-location use unless the product is expressly rated for that environment;

  • Moisture, corrosion, overheating or unsuitable environmental conditions;

  • Accident, misuse, abuse, neglect or customer-caused damage;

  • Damage during customer-arranged transportation or storage;

  • Cosmetic damage reported after installation when it should reasonably have been identified during pre-installation inspection;

  • Products purchased from an unauthorized seller;

  • Products without reasonable proof of purchase.

Natural Material and Hand-Finished Variations

Natural and hand-finished materials may vary in:

  • Veining;

  • Color;

  • Pattern;

  • Transparency;

  • Texture;

  • Surface markings;

  • Finish tone;

  • Minor dimensions.

These variations are part of the character of natural and handcrafted materials and are not manufacturing defects when consistent with the product description.

Replacement parts or fixtures may also vary slightly from the original product because of natural material differences or production changes.

Installation Requirements

Hardwired lighting should be installed and serviced by a qualified licensed electrician in accordance with:

  • Product instructions;

  • Fixture rating labels;

  • Local electrical codes;

  • Building requirements;

  • Applicable safety standards.

Improper installation does not automatically void every part of the warranty, but damage caused by improper installation, inadequate support, incompatible electrical components or unauthorized modification is not covered.

How to Submit a Warranty Claim

Stop using a product immediately if it appears unsafe.

Email info@lampmodern.com and include:

  • Order number;

  • Customer name;

  • Product name or SKU;

  • Date of delivery;

  • Date of installation;

  • Description of the issue;

  • Photographs or video showing the problem;

  • Photograph of the fixture rating label, if available;

  • Electrician or installation information when relevant.

Do not discard the product or affected components until the claim has been reviewed.

We may request:

  • Additional photographs or video;

  • Reasonable troubleshooting;

  • Installation documentation;

  • Electrician information;

  • Return of a component;

  • Inspection of the affected product.

Do not ship any product or component without written instructions from Lamp Modern.

Labor and Third-Party Expenses

Unless Lamp Modern approves the expense in writing or applicable law requires otherwise, this warranty does not cover:

  • Electrician fees;

  • Installation or removal costs;

  • Reinstallation;

  • Scaffolding or lift rental;

  • Structural work;

  • Contractor fees;

  • Loss of use;

  • Incidental or consequential expenses.

Replacement Warranty

A replacement component or product does not restart the original one-year warranty period unless Lamp Modern confirms otherwise in writing.

The replacement remains covered for the remainder of the original warranty period or any additional period required by law.

Legal Rights

This warranty gives customers specific legal rights. Customers may have additional rights that vary by state.

Nothing in this Warranty Policy limits any consumer right or remedy that cannot legally be waived.

Contact Information

Lampmodern LLC
1576 Sherman St, Unit 300
Denver, CO 80203
United States

Email: info@lampmodern.com
Website: https://lampmodern.com

Customer Service Hours:
Monday–Friday, 9:00 a.m.–7:00 p.m. Pacific Time
Excluding applicable holidays